Error 1603 There was a problem installing "Microsoft Runtime Library"

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Donna Wellington
Donna Wellington Member Posts: 2
edited February 2017 in Reckon Accounts (Desktop)
Reckon Accounts Business Range 2014 was installed on a Windows 8.1 laptop.  Upgraded to Windows 10..had trouble with printing and emails so reverted back to 8.1.  Accounts didn't work then so uninstalled then tried to reinstall, using disk then copied to desktop, ran as administrator, tried quickbooks installation tool, still get error 1603. I have also tried selective start up.imageimage

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  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
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    Donna

    There is a number of combined clues mentioned at this next link I'll suggest,  but read all of it, and pick out the aspects pertinent to your desire to install 2014 of RA.

    https://community.reckon.com/reckon/topics/error_1603_windows_8

    Gary
  • Donna Wellington
    Donna Wellington Member Posts: 2
    edited January 2016
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    Hi Gary, I have searched the error and read every result, turned on and used the Administrator account and also tried installing from the download rather that the disk, ..still that damn error keeps popping up.  Was hoping someone would say they have had the problem and fixed it 
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
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    Hmmm.   Hard to determine if it is Visual C++ runtime library or  .net  runtime library causing this,  perhaps due to the existence of WIn10 momentarily, and therefore seen as too new for replacement when back in Win8 mode.  Sorry,  nothing more concrete I can personally suggest, as the rollback environment from 10 to 8 presents a few variables here.   I'm not keen on suggesting a removal and download/re-fetch of either of those two MS packages, in case this is barking up the wrong tree for you.   I observe similar issues another forums for other products, as well as various searches that demonstrate a suggestion of download/re-install.  But perhaps await other's input here before contemplating this approach.

    The ownership/privilege and VERSION of the dependent libraries is likely the issue at stake here,  in conjunction with the desire to run the slightly older 2014 version of RA, given that product pre-dates the arrival of WIn10 and its layers of dependent products of July 2015.

    Having said all that, the underlying question is whether the rollback to Win8, left any of the Win10 leftovers behind.

    There are other examples of this sort of error, and they relate to TENP folders filling up, or lack of disk space and so forth.  For instance,  I've experienced a similar behaviour with the installation of large products like AUtoCAD.  It might be worth a quick health check on TEMP space, disk space and so forth with clues from articles like this one, which, granted has nothing to do with RECKON ACCOUNTS<  but may throw some light on the way Windows behaves during installation procedures for complimentary products:

    https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcartic...

    All I can offer at this point, as I'm not a fan on Win 8, or WIn 10, and can only give you some lateral thinking approaches to consider.

    Gary