Is it possible for the Admin user to log other users out of Reckon. We have a remote user who has R

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Trevor Huett_8168505
Trevor Huett_8168505 Member Posts: 1
edited August 2019 in Reckon Accounts (Desktop)
Is it possible for the Admin user to log other users out of Reckon.  We have a remote user who has Reckon open

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  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 204 Accredited Partner Accredited Partner
    edited October 2017
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    Hi Trevor If you are able to. Restart the machine that hosts Reckon Accounts. Company file. But be sure that they are not using the file for something important. Kind regards Kim Chapman www.chapmanofficeservices.com
  • Sara - Balancing Numbers
    Sara - Balancing Numbers Member Posts: 75 ✭✭
    edited August 2019
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    Yes it should be (depending on your RA Hosted setup).  Go to the Control Panel (big black button on the second screen you see when you log in).  Click Log Off Remote sessions.  This will remove the person's login from Hosted.  It's also a good one to know how to do because if your browser crashes for any reason you will sometimes need to do this.