Transaction cancelled error

Tracy Dell
Tracy Dell Member Posts: 2 Novice Member Novice Member
edited October 2024 in Personal Plus and Home & Business
I have been using Personal plus annual subscription for nearly 9 years. I'm a bit hit and miss using it. I often do 1-6 months transactions in one hit before I open it again. When I upgraded to 2016 it worked for a few days while I finalised tax for 14/15 but now when I open it I keep getting "Transfer cancelled" error messages. I have tried opening a earlier back-up, uninstalling the program and reinstalling the 2016 version. I've tried cancelling my transfers between my accounts and recreating them. Nothing seems to work. It's making the program un-usable as 75% of my transactions from my saving account are transfers to other accounts and all my transactions to my children's accounts are transfers in from savings. Can anyone offer any suggestions.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,216 Reckon Community Manager Community Manager
    edited February 2017
    Welcome to the Community Tracy,

    I've found a KB referring to the 'Transfer Cancelled' message here which might be useful - http://kb.reckon.com.au/issue_view.asp?ID=4795

    In the first instance can you please try reinstalling using the ISsetup.exe method outlined in the article above

    Please let me know how you get on

    Cheers
    Rav
  • Tracy Dell
    Tracy Dell Member Posts: 2 Novice Member Novice Member
    edited May 2016
    I did reinstall a second time and it all seems to working fine this time. Thanks
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