Error Message on Entering A Bill

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Diane_8334249
Diane_8334249 Member Posts: 3 Novice Member Novice Member
edited October 2024 in Reckon One
I am trying to enter a bill and keep getting the following - An Error Occurred while determines updates to debtor/creditor data.  What does this mean?  Has anyone else had this message.  I switched to Reckon but am seriously considering changing again as it is always slow and I keep getting constant error messages.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager
    edited February 2017
    Hi Diane,

    I'll check in with the Reckon One team around this error and come back to you.

    Thanks,
    Rav
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager
    edited February 2017
    Hi Diane,

    Does this issue occur on every bill you are attempting to enter or intermittently?

     
  • Scott_6428906
    Scott_6428906 Reckon Staff Posts: 46 Reckon Staff Reckon Staff
    edited July 2019
    21/07/16

    Hi Diane,

    I have been informed by the Reckon One team that the issue you experience last week regarding not being able to save a bill is now resolved.

    Regards,
    Scott.
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