🚨 STP SUBMISSION PROCESSING DELAYS 🚨


Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

Error Message on Entering A Bill

Diane
Diane Member Posts: 3
edited July 2019 in Reckon One
I am trying to enter a bill and keep getting the following - An Error Occurred while determines updates to debtor/creditor data.  What does this mean?  Has anyone else had this message.  I switched to Reckon but am seriously considering changing again as it is always slow and I keep getting constant error messages.

Comments

  • Rav
    Rav Administrator Posts: 13,248 Community Manager Community Manager
    edited February 2017
    Hi Diane,

    I'll check in with the Reckon One team around this error and come back to you.

    Thanks,
    Rav
  • Rav
    Rav Administrator Posts: 13,248 Community Manager Community Manager
    edited February 2017
    Hi Diane,

    Does this issue occur on every bill you are attempting to enter or intermittently?

     
  • Scott
    Scott Reckon Staff Posts: 84 ✭
    edited July 2019
    21/07/16

    Hi Diane,

    I have been informed by the Reckon One team that the issue you experience last week regarding not being able to save a bill is now resolved.

    Regards,
    Scott.

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