"View Report" not working
I am getting these errors 2-3 times a week. The code is different each time. RA functions normally without issues. The error occurs when closing RA.
When I click "View Report", nothing happens
Windows 10 Professional fully updated, MS Office Pro 2016 fully updated, RA Premier 2016 Tax Update installed
I have verified & rebuilt the company file several times
I have done RA clean remove and re-install
This event appears in the Application Event log:
Faulting application name: qbw32.exe, version: 25.0.4002.1280, time stamp: 0x574e8eb1
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x578216bb
Exception code: 0xc0000005
Fault offset: 0x000be941
Faulting process id: 0x594
Faulting application start time: 0x01d1e786eb49d038
Faulting application path: C:\Program Files (x86)\Intuit\Reckon Accounts 2016\qbw32.exe
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: b5a4393b-52d6-4537-8a53-546404d442ae
Faulting package full name:
Faulting package-relative application ID:
Comments
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If you have rebuilt the file a few times then I would suggest you reinstall the program again.
This can fix issues.
I once had some serious issues and reinstalling didn't help. We had to reinstall to a different location on the computer, so reinstall and rename it helped us out. The problem was with the computer not the program.
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