"View Report" not working

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Steve Cook
Steve Cook Member Posts: 150 ✭✭
edited May 2017 in Reckon Accounts (Desktop)

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I am getting these errors 2-3 times a week. The code is different each time. RA functions normally without issues. The error occurs when closing RA.

When I click "View Report", nothing happens

Windows 10 Professional fully updated, MS Office Pro 2016 fully updated, RA Premier 2016 Tax Update installed

I have verified & rebuilt the company file several times

I have done RA clean remove and re-install

This event appears in the Application Event log:

Faulting application name: qbw32.exe, version: 25.0.4002.1280, time stamp: 0x574e8eb1

Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x578216bb

Exception code: 0xc0000005

Fault offset: 0x000be941

Faulting process id: 0x594

Faulting application start time: 0x01d1e786eb49d038

Faulting application path: C:\Program Files (x86)\Intuit\Reckon Accounts 2016\qbw32.exe

Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll

Report Id: b5a4393b-52d6-4537-8a53-546404d442ae

Faulting package full name:

Faulting package-relative application ID:

Comments

  • DebonAir
    DebonAir Member Posts: 392 ✭
    edited May 2017
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    If you have rebuilt the file a few times then I would suggest you reinstall the program again.
    This can fix issues.  
    I once had some serious issues and reinstalling didn't help. We had to reinstall to a different location on the computer, so reinstall and rename it helped us out. The problem was with the computer not the program.

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