Backup Restoration Error

The Whole of Business
The Whole of Business Member Posts: 3 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
Hi Guys,

I have a new client that is using Reckon. I have downloaded the accountant's version however I keeping getting the error below when I try to restore the backup. I have tried to save it to different drives but still no luck. The error doesn't give much information.

Can you please help with this error?

Cheers,

Daniel



  image

Comments

  • gazza73
    gazza73 Accredited Partner Posts: 637 Accredited Partner Accredited Partner
    edited February 2017
    Daniel

    A little more info please.
    - operating system
    - version of 'Accountants' software (ie: year, release)  (do a CTL+1 to see)
    - version of the DATA that you are trying to restore

    One thought is, that the client is running Enterprise (or HOSTED, which is effectively Enterprise), and you are trying to restore the file into Premier Accountant's edition.  That combo would be an issue I think.    Did a little looking about the forum for you, and this article goes through some of those combination clues.  IE:  Get an Enterprise environment - if that is the issue.
    https://community.reckon.com/reckon/topics/restoring-an-enterprise-2014-file-received-from-a-client
      

    Check you've got enough disk space, and that you have operating system) permissions to create the restored file into the folder that you are targetting.

    Perhaps the file you are restoring, is possible damaged, so fetch that from the client again, in case the internet download let you down, or the memory stick used to transport it was bad - many combinations there, depending on how yo chose to get the QBB file from the client to yourself (or the Acct copy).

    Gaz

    Gary Pope
    m: 0408994799
    e:  gaz@alchester.com.au
    An Accredited Partner- Consultant (VIC. Aust)
    http://www.alchester.com.au/reckon-ac...
    “Working with Accountants/Bookkeepers PPs/APs, as an
         independent IT Professional and retired FCPA Accountant”
  • The Whole of Business
    The Whole of Business Member Posts: 3 Novice Member Novice Member
    edited February 2017
    Hi Gaz,

    I have redownloaded the backup file and it works. Thanks for your help.

    Cheers,

    Daniel
  • gazza73
    gazza73 Accredited Partner Posts: 637 Accredited Partner Accredited Partner
    edited January 2017
    That's the ticket!   when at first it won't load,  download and download again!   Always worth a try.  Thanks for letting us know you're all sorted!   Have a great 2017!  

    Gaz
  • The Whole of Business
    The Whole of Business Member Posts: 3 Novice Member Novice Member
    edited January 2017
    Thanks Gaz, you too.
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