Reckon Accounts Personal Plus 2017 Not Responding
edited April 2020 in Personal Plus and Home & Business
When I customise either budget report in Reckon Accounts Personal Plus 2017 and in Advanced tab select either Categories Include All or Categories Non-Zero Actual/Budgeted the program goes into not responding and I have to close it and restart.
Fred Member Posts: 40 ✭✭Sorry, unable to ID your problem, all I can say is that I have just tried my budgets and used all the combinations available without any problems. Maybe a VALIDATE or SUPER VALIDATE may help? Regards0
Thanks Fred, I tried Validate and a full reinstall using selective startup, still same problem. I will try moving it to another computer to see if it is the computer or software.
I switched over to my Surface Pro 4 and installed personal plus 2017 onto it. Still had exactly the same problem. Ran validate and super validate, same problem. I have noted that if I don't close the program and come back to the PC in the morning, it has run. But I don't want to have to wait overnight every time I want a budget report with non zero actual/budget categories.
Stephen Appledore Member Posts: 5 ✭Hello Basil
I have a similar issue with Plus 2017 stops responding and have to close the program etc.
I got the following reply below when I posted my question about 4 weeks ago.
I followed the link and instructions on a clean install. It seemed to work OK for a week, but it is once again Not Responding at random times. I have not received any follow up replies from Rav.
Beginning to feel Plus 2017 was a rip off.
You could try the same I did, perhaps it will fix your issue,
Rav, Community Manager
- 21,882 Points
Very sorry to hear that, which version did you upgrade from?
Were there any symptoms such as what you've described previously?
During your uninstall/reinstall troubleshooting, did you perform a 'clean' uninstall/reinstall on any of those occasions? If not, could you please try the process outlined here - http://kb.reckon.com.au/issue_view.asp?ID=4333
Let me know how you get on
Latest update is that I did a clean uninstall and reinstall. I validated and super validated the file and the problem persists. However, I opened an older data file from a year ago and it didn't have the problem. So it appears there is a problem with this file but validate and super validate are not picking it up. Still not sure what to do next?
Megan Rule Member Posts: 40 ✭
This discussion has been closed.
- 18.3K All Categories
- 6.3K Accounts Hosted
- 5.7K Reckon Accounts (Desktop)
- 10 PaySauce for Reckon Accounts NZ
- 977 Reckon Payroll App
- 12 Payroll App - Help Videos
- 13 Reckon Mate App
- 2.9K Reckon One
- 8 Reckon Invoices App
- 12 Reckon Insights
- 105 Reckon API
- 773 Payroll Premier
- 290 Point of Sale (Desktop)
- 1.8K Personal Plus and Home & Business
- 57 About Reckon Community