Reckon Accounts Personal and Business not opening file
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Paul_7109924
Member Posts: 25 ✭✭
I have been using Quicken / Reckon for 26 years so consider myself a proficient user.
My QDF file is 37.25MB. I am now unable to open the file.
Whenever I restore a recent backup it opens first time then either has a problem closing down or reopening.
I have reinstalled the Reckon Home and Business 2017 software however the problem still remains.
I have two licences and the same problem is on both computers. The computers are running Windows 10 with all the latest updates.
Could someone help please as I use the software every day.
My QDF file is 37.25MB. I am now unable to open the file.
Whenever I restore a recent backup it opens first time then either has a problem closing down or reopening.
I have reinstalled the Reckon Home and Business 2017 software however the problem still remains.
I have two licences and the same problem is on both computers. The computers are running Windows 10 with all the latest updates.
Could someone help please as I use the software every day.
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Comments
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Hi Paul,
Seems like you are having a data corruption issue with those backups, we suggest for you to test the sample file or make a new dummy data file and see if programs open in to those files, this should help clarify if you are dealing with a file issue or a program installation issue.
Regards
Jay Jay Li
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On top of Jay Jay's suggestion Paul try a validate and a super validate. Have more suggestions but try those first :-)
Regards, Robyn
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Thanks Jay Jay,
I have restored 6 old rkn backup files all with the same issue.
One of the backups I have used before with no issues?
The software works perfectly with restoring smaller qdf files on both computers?
Any other thoughts?
Paul
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Thanks Robyn,
It worked!
Validate removed a few of errors and super validating removed one more.
Thanks Heaps!!
Paul
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Thanks Dave
I Validated then Super Validated which seems to have fixed the problem. So fingers crossed.
Paul
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No problems Paul, regards Robyn :-)0
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The errant transactions were in the list of Scheduled Transactions. Validate removed a 6 of them and Super Validate removed one more.
A while ago a number of scheduled transactions appeared that did not actually action any transaction and I could not remove from the list. They have all been removed by the validations.
Good luck with your issue
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