Reckon Accounts Personal and Business not opening file

Paul_7109924
Paul_7109924 Member Posts: 25 Reckoner Reckoner
edited October 11 in Personal Plus and Home & Business

Comments

  • Jay Jay
    Jay Jay Reckon Alumni Posts: 55 Former Reckon Staff Member Former Reckon Staff
    edited February 2017
    Hi Paul, 
    Seems like you are having a data corruption issue with those backups, we suggest for you to test the sample file or make a new dummy data file and see if programs open in to those files, this should help clarify if you are dealing with a file issue or a program installation issue. 

    Regards
    Jay Jay Li 

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 498 Accredited Partner Accredited Partner
    edited November 2019

    On top of Jay Jay's suggestion Paul try a validate and a super validate.  Have more suggestions but try those first :-)

    Regards, Robyn

  • Paul_7109924
    Paul_7109924 Member Posts: 25 Reckoner Reckoner
    edited November 2019
    Thanks Jay Jay,

    I have restored 6 old rkn backup files all with the same issue.

    One of the backups I have used before with no issues?

    The software works perfectly with restoring smaller qdf files on both computers?

    Any other thoughts?

    Paul
  • Paul_7109924
    Paul_7109924 Member Posts: 25 Reckoner Reckoner
    edited February 2017
  • Unknown
    Unknown
    edited November 2019
    This content has been removed.
  • Paul_7109924
    Paul_7109924 Member Posts: 25 Reckoner Reckoner
    edited February 2017
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 498 Accredited Partner Accredited Partner
    edited February 2017
    No problems Paul, regards Robyn :-)
  • Unknown
    Unknown
    edited February 2017
    This content has been removed.
  • Paul_7109924
    Paul_7109924 Member Posts: 25 Reckoner Reckoner
    edited February 2017
This discussion has been closed.

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