Can't save invoice as pdf

Trevor WatsonTrevor Watson Member Posts: 78
edited January 5 in Accounts Business Range
Just upgraded from RA2016 to RA2017 Contractor Edition and all went fine, so far the only problem I've encountered is not being able to save invoices as PDFs via the File/Save as PDF... menu. It presents an error screen.
image
I can email as a PDF - so for the time being my workaround is to "email" the invoice and when outlook opens the message window - open the attached PDF and then use Acrobat Reader DC to "save as" to the pc harddrive. Invoices print fine, and display OK using print preview. PC is running Win 7 professional.

When I open Devices and Printers "Reckon Accounts V5 PDF Converter" is selected as the default printer.

Comments

  • RavRav Administrator Posts: 9,761 Administrator
    edited June 2017
    Hi Trevor,

    The first step I'd suggest is to delete the Reckon Accounts print files.
    (The below is an excerpt from this KB article)

    The files are located in 2 locations and should be deleted from both:

    • C:\Users\All Users\Intuit\QuickBooks xxxx-xx and C:\Program Data\Intuit\ReckonAccounts xxxx-xx. 
    • C:\ProgramData\Intuit\ReckonAccounts 2017

    To search for these files:

    1. Click the Windows Start menu and click on Computer

    2. In the box Search Computer in the top right-hand corner of the screen, enter QBPRINT.QBP and click on Enter

    3. The search is finished when the coloured bar across the top reaches the right-hand side of the screen. All QBPRINT.QBP files will be listed on the screen.

    4. Select all QBPRINT.QBP files and delete

    5. Repeat these steps to delete WPR.INI.


    Let me know how you get on after this

    Cheers

    Rav

  • Steve CookSteve Cook Member Posts: 161 ✭✭
    edited April 2017

    Do you have Windows 10 ? If so....

    Open the invoice
    Click the Print button
    Drop down the "Printer name"
    Select "Microsoft Print to PDF"
    Click "Print" and select where to save the PDF

    This might also work in Windows 8, not sure.......

    Sorry just read you have Windows 7, my bad..

  • brianbrian Member Posts: 51
    edited January 5
    I have the same problem. Reckon don't really care unfortunately. I have had it every year for the last 5 years and they have given me a work around but never fixed it - blaming Microsoft.This year their work arounds don't work and they appear unable to offer any solution. I have been unable to email statements, invoices or estimates. I am at the end of my tether. To change to MYOB is too expensive, but I would NEVER recommend Reckon as an accounting package to anyone.
  • Trevor WatsonTrevor Watson Member Posts: 78
    edited January 5
    Hi Rav - I deleted those files restarted RA and tested and still the same behaviour - able to print, but unable to save as pdf.
  • Trevor WatsonTrevor Watson Member Posts: 78
    edited April 2017
    Hi Brian I can email I just can't save as PDF. What was the workaround that worked in previous years?
  • RavRav Administrator Posts: 9,761 Administrator
    edited April 2017
    Thanks for trying Trevor,

    Is it just the invoices that are unable to save? Have you noticed anything else having the same issue?

    Which directory are you attempting to save to? Are you able to select an alternate location?

    Let me know

    Cheers
    Rav
  • brianbrian Member Posts: 51
    edited April 2017
    After nearly 4 weeks trying I got another tech at Reckon. He looked at the problem and he fixed it in two minutes. He fixed it by RC on the Reckon logo (on the desktop)/Properties/Compatibility tab/ "Run this program as administrator"/OK. The target was ""C:\Program Files (x86)\Intuit\Reckon Accounts 2017\QBW32PremierGeneric.exe"> I now have email for statements and invoices back.The Reckon 2016 logo was ticked but the update didn't do that. Seems pretty basic that it should be default ticked.
  • brianbrian Member Posts: 51
    edited April 2017
    The workaround was to make me administrator in MS Office. That worked last year and for 3 days this year. See the final (I hope) fix below.
  • Trevor WatsonTrevor Watson Member Posts: 78
    edited April 2017
    Sorry should have gotten back to you earlier but the problem fixed "itself". After the post about windows 10 being able to "print" to pdf I decided to try via a Win 10 machine (multi user with the win 7 box as server), other than playing with the firewall and a couple of reboots to set up multi user access I didn't change anything else. The W10 box had the same problem, but for some reason I decided to try on the win7 box (host) again and saving to pdf worked, and still does. So no idea what fixed it, and haven't tried again with the w10 box as it is now working ok on the w7 box.
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