Payslips sent through Outlook an opened by apple change the PDF to Win.Dat

Phil Dodds
Member Posts: 6 Novice Member

I am using Reckon Premier 2016 and when I email the payslips through Outlook 2016, people who open them with an apple device find the PDF file changed to a win.dat file that they can't open.
When I resend from my sent file they go through correctly.
I am sending in plain text as using any other text causes the same problem for windows users
When I resend from my sent file they go through correctly.
I am sending in plain text as using any other text causes the same problem for windows users
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Comments
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Hi Phil,
I've found this KB article which might be helpful? Check it out -
Winmail.dat rather than invoice or statement attachment is received by some email recipients
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For users on Outlook for Office 365, try the following to resolve the winmail.dat issue
https://community.reckon.com/reckon/topics/how-to-turn-off-tnef-to-prevent-recipients-getting-winmail-dat-attachments-for-outlook-for-office-365
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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