Payslips sent through Outlook an opened by apple change the PDF to Win.Dat

Phil Dodds

I am using Reckon Premier 2016 and when I email the payslips through Outlook 2016, people who open them with an apple device find the PDF file changed to a win.dat file that they can't open.
When I resend from my sent file they go through correctly.
I am sending in plain text as using any other text causes the same problem for windows users

Rav

Hi Phil,

I've found this KB article which might be helpful? Check it out -

Winmail.dat rather than invoice or statement attachment is received by some email recipients

Datarec

For users on Outlook for Office 365, try the following to resolve the winmail.dat issue
https://community.reckon.com/reckon/topics/how-to-turn-off-tnef-to-prevent-recipients-getting-winmail-dat-attachments-for-outlook-for-office-365