Printing Hangs Reckon Accounts Enterprise 2016

Henry WallaceHenry Wallace Member Posts: 2
edited June 2017 in Accounts Business Range
In Reckon Accounts Enterprise 2016 I am no longer able to print to any printers - the system simply hangs and then goes to (Not Responding) and crashes/closes 

I am running it on Windows 7 Pro 64 bit

I have completed the following:
  • Completely removed and reinstalled Reckon
  • Turned off Antivirus / Firewall
  • Tried multiple printers
  • Reinstalled Printers/updated drivers
  • Run windows update to ensure all outstanding updates are installed
  • Tried it using a different Windows Profile
Any Ideas

Thanks in advance,
Henry

Comments

  • RavRav Administrator Posts: 9,801 Administrator
    edited June 2017
    Hi Henry, welcome to the Reckon Community

    You've gone through a fair bit of troubleshooting already which is great, can you please try this step also -

    Deleting the qbprint.qbp and WPR.ini files

    Is there any change after this?

  • Henry WallaceHenry Wallace Member Posts: 2
    edited June 2017
    Rav - you are a legend!!  Thank you for your quick reply - I can confirm that worked perfectly!
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