Reckon Accounts Pro 2014 - tell me I need Windows Administrator Permissions

Tarrah ConnorTarrah Connor Member Posts: 3
edited August 2019 in Accounts Business Range
I currently have Reckon Accounts Pro 2014 version, first day of the new financial year it started telling me that it needed to abort because I needed Windows Administrator Permissions to access it. I downloaded the upgrade and everything was working fine. Yesterday it asked me to enter my License Information which I confirmed and printed out. Today when I tried to open Reckon Accounts it didn't even get me to the 'enter password' point - a box popped up saying 'this action requires Windows administrator permissions'

Please help!!!

I can't figure out why it is doing this as I always log in as administrator.

Need a fix very quickly as I have customers that need invoices and I can't access RA to create them.

Comments

  • RavRav Administrator Posts: 9,801 Administrator
    edited July 2017
    Hi Tarrah,

    Which operating system are you using? 
    I downloaded the upgrade and everything was working fine.
    Can you elaborate on this, are you still using 2014 OR have you now upgraded to Reckon Accounts 2017?
  • Tarrah ConnorTarrah Connor Member Posts: 3
    edited August 2019
    I'm using windows 8 and it is still the 2014 version
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited July 2017
    You need to run the program using the Windows Administrator account.
  • Tarrah ConnorTarrah Connor Member Posts: 3
    edited July 2017
    Thanks, I managed to get it working. I'm not the most computer literate person and I thought I was using the admin account.
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