Payrun not working

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TeaganHayse
TeaganHayse Member Posts: 29 Reckoner Reckoner
edited October 2024 in Reckon One
I am finding that when trying to do a payrun some of the employees are not calculating. It's very slow and getting stuck just trying to add employees.

Is anyone having this problem and how do we fix it?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager
    edited July 2017
    Hi there Teagan,

    Could you try logging out and closing down your browser before trying again, does the problem persist?

    Also, does the same thing occur when trying on an alternative browser and/or internet connection?
  • TeaganHayse
    TeaganHayse Member Posts: 29 Reckoner Reckoner
    edited July 2017
    same thing happens. It is not every single employee but it is 2 out of 5 employees so far
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager
    edited July 2017
    Hi there Teagan,

    Apologies for the delay in getting back to you.

    Is this problem still persisting for you?
    If so, can you let us know what is not calculating specifically and how many employees its affecting?

    Also, what is happening and where in the process of adding employees is it failing for you?

    Let me know

    Cheers
    Rav
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