payrun in reckon is stuck on status processing Status

John MoussaJohn Moussa Member Posts: 7
edited July 2019 in Reckon One
image

Comments

  • RavRav Administrator Posts: 9,792 Administrator
    edited September 2018
    Hi there John,

    Really sorry to see you're having some issues there, have you already been in touch with our Reckon One team to have this looked into?

    Let me know

    Cheers
    Rav
  • John MoussaJohn Moussa Member Posts: 7
    edited July 2017
    thanks, i have called the support and they fixed the problem.
  • Tim ChiaTim Chia Member Posts: 5
    edited September 2018
    Hi Rav, I got the same problem as this week the processing time took 2 hours for 30 workers, please advise how to fix this problem, thank you
  • RavRav Administrator Posts: 9,792 Administrator
    edited September 2018
    Hi Tim,
    Can you please get in touch with our Reckon One support team as soon as you can so we can get a technician to take a look & escalate this if required.
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