Having trouble to save 'make a payment' or 'receiving money' under day to day

Madeline Yanyan XiaoMadeline Yanyan Xiao Member Posts: 3
edited July 2019 in Reckon One
I am an ex-hosted user and just migrated to reckon one.
In reckon one, I was trying to record a payment or receiving money (sale data). I have put in all the mandatory fields: Date, Account, Contact and Amount. But it just doesn't allow me to save the transaction. I can't work out what cause it, certainly need some help here. Thank you very much.

Comments

  • RavRav Administrator Posts: 9,799 Administrator
    edited November 2017
    Hi there Madeline, welcome to the Reckon Community

    Can you let me know which browser you're using when you encounter this?

    Does the same problem happen when you try this on an alternative browser?
  • Madeline Yanyan XiaoMadeline Yanyan Xiao Member Posts: 3
    edited August 2017
    You are right. I was using firefox 54.0.1. Switched to IE, seems all good now.
  • RavRav Administrator Posts: 9,799 Administrator
    edited August 2017
    Great thanks Madeline,

    It looks like we're having some intermittent troubles with saving actions using the Firefox browser, our Development team is continuing to investigate this at the moment.

    Really sorry for the hassle!
  • MarcMarc Member Posts: 1
    edited November 2017
    Any update with this issue - concerning use of Firefox? 
  • Lydia MitchellLydia Mitchell Member Posts: 1
    edited November 2017
    I am still having this same issue on Firefox.
  • ScottScott Reckon Staff Posts: 131
    edited July 2019
    08/02/2018

    Hi guys,

    This issue is now fixed.


    Regards,
    Scott.
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