Upgrade issue for Reckon Accounts 2017

Virginia De Silva

Hi Everyone,

One of our teams overseas came across a problem while upgrading Reckon 2017.

Attached below is a screenshot of it.





Could someone be kind enough to help me by guiding me what it is and how do I go pass it ? 

Thank you very much  

Kind Regards,

Virginia.

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Rav

Hi Virginia,

Just adding to Kevin's kind offer, there's a KB with some info here -
-6123, 0: Connection to the Accounts Business company file has been lost

Virginia De Silva

Thank you Kevin 

Virginia De Silva

Thank you Rav, Will forward it to our team.