Validate ABN in Supplier results in "Unable to connect" message

Stephen Hogg
Stephen Hogg Member Posts: 3 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)

When I enter the supplier ABN and press validate, I get a message "Unable to Connect". I talked to the help desk. They said to change ISP which doesn't seem a reasonable solution as our internet is working. Any other suggestions?

I am using Reckon Accounts Premier: Accountant Edition 2017


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Comments

  • Fred Fleuren
    Fred Fleuren Member Posts: 2 Novice Member Novice Member
    edited September 2017

    I've had that issue myself... It's just a communications connect error.. wait for a short time and it should come back up again.
  • Stephen Hogg
    Stephen Hogg Member Posts: 3 Novice Member Novice Member
    edited September 2017
    Thanks for your reply Fred. Unfortunately I have had it for months - have never had it work.
  • Fred Fleuren
    Fred Fleuren Member Posts: 2 Novice Member Novice Member
    edited September 2017

    Ah ok, is it perhaps blocked by a firewall
  • Stephen Hogg
    Stephen Hogg Member Posts: 3 Novice Member Novice Member
    edited September 2017
    Yes, that is what we thought however our IT team cant see where a change would be required.
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