C++ Runtime error ??

Ian Stevens_9295493
Ian Stevens_9295493 Member Posts: 1 ✭
edited August 2018 in Personal Plus and Home & Business
Hi, I'm using Reckon Accounts 2017 on a mac running Win 10 under Parallels V3.2.0 (31423) ... the latter being just upgraded. When trying to open Reckon Accounts I get the message MS Visual C++ Runtime Error on qw.exe - the application has requested the Runtime to terminate it in an unusual way. Any ideas ? Thanks in advance, Ian

Comments

  • Luke
    Luke Moderator, Reckon Staff Posts: 222 Moderator Moderator
    edited August 2018
    Hi Ian,

    Just to be clear, the parallel environment that you're running Reckon Accounts in is actually not supported and we wouldn't recommend running in it this environment as it could cause problems like you're experiencing at the moment.

    I can provide some suggestions, however, I cannot guarantee that this will fix the issue and needs to be taken with caution as it may effect how the Windows parallel will run. I would suggest creating a restore point before following the below instructions.

    1. Uninstall Reckon Accounts.

    2. Download a new copy of Microsoft Visual C++ 2005 Redistributable SP1 from Microsoft at: http://www.microsoft.com/en-us/download/details.aspx?id=5638;

    3. Run the installer

    4. Install Reckon Accounts again. 

    If the problem persists, install Microsoft Visual C++ 2008 Redistributable from https://www.microsoft.com/en-us/download/details.aspx?id=5582, and install Reckon Accounts again.

    I hope this helps.

    Luke.

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