2017 Tax Schedule Report doesnt work any more - the form questions have been deleted from categories

Rachel_7383118

I am using Reckon Home and Business 2017. have been using the product for 20 years.

I run the tax schedule report every year, to prep tax returns.  This year, the tax schedule report doesn't work, nothing is mapped from the accounts to the tax questions. 

I check the mappings of my accounts to the tax form questions and voila there's the problem. 

Half (?) the tax income questions and 95% of the tax expense categories have been deleted!  There are only 4 questions left that relate to valid deductions, 2 for NPP and 2 for PP.  And a significant number of the useful tax income categories have also disappeared. 

What gives?

Does someone know whether this is a bug or a feature and how we are supposed to map accounts to the proper tax questions going forward?

Thanks
Rachel

Andrew Christie

Hi Rachel, from memory there is a download to fix this. Have a look through the forum. Andy

Rachel_7383118

Hi Andy
I have had a look and cant find anything like a download for this.  There is a 2017 tax tables download, but thats for Reckon Accounts, not Reckon Home and Business.  Can you point me in the right direction?
Thanks

Andrew Christie

Hi Rachel
I just had a quick look through Reckon support, does this help: http://home.reckon.com.au/support/Home/Downloads/UpdatesServicePacks.aspx

Or this one... https://community.reckon.com/reckon/topics/reckon-accounts-2017-tax-update-avdudahkwt62h

Andy

Rachel_7383118

Hi Andy

Thanks again for looking at this.  No these service packs are the same ones I referred to above that are for Reckon Accounts, not Reckon Home and Business.  There do not appear to have been any service packs for Home and Business since 2013.

http://home.reckon.com.au/support/Home/Downloads/UpdatesServicePacks.aspx

Thanks for your help anyway, I guess I should try contacting tech support.

Cheers

Rachel

Andrew Christie

Hi Rachel, Sorry these did not assist. I know that I had a similar problem (I am using Reckon Accounts Personal Plus) and nearly all the tax schedule lines disappeared. Reckon/Quicken support had a download file that updated the discrepancies. Perhaps they can point you in the right direction again.
Best of luck

Andy

Andrew Christie

Hi Rachel
I found it - will this help?
https://community.reckon.com/reckon/topics/tax-line-items-missing

See also below the answer given to the other user (11 mths ago). Just in case the link doesn't work...

Andy

"Sorry for the delay in getting back to you.

Yes indeed there was a problem in one of the Tax files.  Thanks for drawing our attention to it.

We have prepared a replacement file TAX.SCD which you can get at http://downloads.reckon.com.au/TAX.SCD and copy it to the Reckon Accounts Personal directory:  C:\Program Files (x86)\Reckon Accounts Personal.  Full guide is available here."

A.

Rachel_7383118

Andrew, you are wonderful!!!  That fixed it.  Thanks so much.

Andrew Christie

Hi Rachel
Cheers, I was a bit rushed over the weekend and was disappointed I couldn't find it sooner.
Pleased to hear all is well
Andy