*RESOLVED* - Reckon Accounts Hosted 'No Terminal Server' Error - 26 December 2017

Rav

Hi everyone,

We are currently investigating reports of access issues with Reckon Accounts Hosted.

We have received reports that some customers are receiving an intermittent 'No Terminal Server is available' message when trying to log into Reckon Accounts Hosted.

We apologise for the inconvenience and hope to resume service ASAP.

Further updates will be made here.

ramonatobin

Same here and employees waiting for wages

Rav

Hi again everyone,

We seem to have identified the cause of this problem and are attempting to organise resources in order to fix this. Its never a good time for these issues but being the Christmas public holidays it has exacerbated this and unfortunately it is going to take some time to fix while we get in touch with team members required to put this right.

Hope to have a further update for everyone later this evening with positive news on resolution.

Sincerely apologise for the frustration caused.

David Button

Thanks for the update Rav. At least I know that something is happening to fix the problem. Hopefully I can pay the staff tonight. 

Trevor Hartshorne_7650421

I reported this almost 24 hours ago. Very slow response.

Rav

Hi all,
We have a technician working on this issue as we speak. Hopefully have some good news to share soon, I'll  keep you posted.

Paul Delaney

We have staff that have been waiting all day that are not happy. Especially considering this time of year

Rav

Hi all, We've had a tech working on this issue, and initial testing is looking positive. We're still not out of the woods yet but if you can please try accessing Hosted now and let me know how you get on BELOW this message

Jodie Kellett-Wurf

It is working now. Thank you

ramonatobin

All good. Wages done ..WHEW !!

Annette Tainsh

Yep, back working - payments processed on time. Cheers Reckon Tech Support!