printing

Shane_7617050
Shane_7617050 Member Posts: 3 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Since the upgrade to new printing procedure  my printer selection page does not come up.  The blue box stating 'printing' works but then it goes back to the report page without any printer selection.  Can you help?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited January 2018
    Hi Shane,
    Which browser are you using?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited January 2018
    If its Internet Explorer, there's some info here in resolving this -

    Unable to Print using Internet Explorer in Reckon Accounts Hosted, since latest update (Jan 2018)
  • Jennene Kelly_9490676
    Jennene Kelly_9490676 Member Posts: 2 Novice Member Novice Member
    edited August 2018
    I am using Chrome and since the upgrade I can no longer print.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited January 2018
    What's happening when you try Jennene?
  • Shane_7617050
    Shane_7617050 Member Posts: 3 Novice Member Novice Member
    edited January 2018
    using google chrome but still not working  - any other fix?  
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited January 2018
    Thanks guys,

    Please try this instead - 
    Unable to print from Chrome on Reckon Accounts Hosted

    Let me know how you get on
  • Shane_7617050
    Shane_7617050 Member Posts: 3 Novice Member Novice Member
    edited January 2018
    Thank you - that has fixed the problem - first go - more people should know this

  • Jennene Kelly_9490676
    Jennene Kelly_9490676 Member Posts: 2 Novice Member Novice Member
    edited January 2018
    Working now thanks 
  • Angela_8054617
    Angela_8054617 Member Posts: 14 Novice Member Novice Member
    edited August 2018
    Since last nights update all the layouts of my templates have changed again.
    This seems to be an ongoing issue and i'm getting over having to manually change the layout for over 30 different templates ever time reckon updates something to do with the printing. Is there a quick solution for this issue
  • Kat_9750079
    Kat_9750079 Member Posts: 1 Novice Member Novice Member
    edited August 2018
    Just going through this issue right now. Am trying to print out invoices to post out to our customers but nothing seems to be happening. Please help.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited August 2018
    Hi Kat,
    Check out the update notes HERE, there's a link in it which contains instructions on getting your printing up & running
  • Angela_8054617
    Angela_8054617 Member Posts: 14 Novice Member Novice Member
    edited August 2018
    Hi Rav

    Is there a solution to the template changes or will I have to spend another 2+ hours re aligning them again for the 4th time
This discussion has been closed.

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