Unable to send emails from reckon accounts plus 2016

Hi,
I currently use Reckon accounts plus 2016 and windows 10, I have recently moved, since moving, every-time i try to send an invoice i get the message email address or password invalid.

I have checked both and they are correct in the system. (edit/preferences/send forms,I can log in to email through google or Microsoft mail no problems).

However when i spoke to my accountant about this and we tried sending invoices through their service provider,I was able to send them. Came home tried again, didn't work, and same message.

I have temporarily removed my internet security in case it was a firewall issue, same result unable to send.

Would greatly appreciate if anyone has any other suggestions as how to try and resolve this issue.

Regards,
John

Comments

Rav

Hi John,

I've found a KB which sounds similar to what you've outlined. Check it out below -

Webmail failing to send email from Reckon Accounts Business.