Unable to log in

michael philp_9121578
michael philp_9121578 Member Posts: 17 Reckoner Reckoner
edited May 2018 in Reckon One
Hi, I am unable to log in. Keeps telling me to check my username or password (despite being pre-populated). I'm unable to reset password or log in via Google - just tells me I'm signed in. 

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,374 Reckon Community Manager Community Manager
    edited March 2018
    Hi Michael,
    Do you receive the same error if you manually enter the login credentials rather than logging in with the pre-populated details saved in the browser?

    Are you having the same trouble if you try logging in via a different browser as a test?
  • michael philp_9121578
    michael philp_9121578 Member Posts: 17 Reckoner Reckoner
    edited March 2018
    Hi Rav,
    I did try both of those things, but it has resolved itself now. 
  • Michael Philp_9638006
    Michael Philp_9638006 Member Posts: 1 Novice Member Novice Member
    edited April 2018
    Hi Rav,
    I am having the exact same problem again today and happened again last week. After a few hours the problem resolves. However, it is quite frustrating when I want to see some information like today - I just want to know how much cash to bank and I can't access it. It's not a browser problem as I've tried both Chrome and IE. Please can you assist
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