When I log into Reckon one, it takes me directly to the print preview of an invoice instead of the d

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Paul Amies
Paul Amies Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon One
When I log into Reckon one, followed by clicking open on the correct book it takes me directly to the print preview of an invoice instead of the dashboard. no matter what I try I can't get to the dashboard to do any work - how can I fix this?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager
    edited March 2018
    Hi Paul,
    When opening your book, Reckon One will default to the last page you were using. This allows you to quickly pick up where you last left off. If you navigate to other areas of the Reckon One (such as the dashboard) at the end of your session prior to logging off you'll start the next session from there.

    Or, are you saying you can't navigate to any other Reckon One area AT ALL after opening the book?
  • Paul Amies
    Paul Amies Member Posts: 2 Novice Member Novice Member
    edited March 2018
    I can't navigate at all due to it just being a print preview of the Invoice. There are no menus I can access at all.
  • Qwerty
    Qwerty Member Posts: 208 Novice Member Novice Member
    edited March 2018
    23/03/2018

    Hi Paul,

    When you open the book & see the print preview, does your browser URL look something like this?

    https://app.reckonone.com/fdf7ee5c-487c-4b9b-a9ef-87ef362d8c8c/Core/DocumentPrint/Print/40848821-c6b...

    If so, remove the text after the word 'Core' & then press enter to refresh the page. If it works it should take you back to the application.

    Cheers.
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