After entering transaction and closing - Reckon is making GST a separate line on entry

Diane Viskovich

Linda ABC

Thats a good indication that the file needs rebuilding - delete that entry - rebuild the file - then enter again.  

Rav

Hi Diane,
Is this occurring on the entry form on screen or a printed copy? Could you give us a bit more info.

Also, I've found an older KB which might be relevant to the situation you've highlighted -
Tax code and Amount appears as a separate line on an Invoice or Purchase Order

bburdett

Have the same problem on my screen. I delete the extra line (GST) but when I return to the entry, the GST line has returned.

Datarec_ReckonLtd

Hi @bburdett

When did you first encounter this problem?

How often do you make a backup of the data file?

Does your backup include the 'complete verification' option enabled?

When did you last make a backup at a time before you encountered this problem?

What type of transaction are you entering? (Bill, Cheques, General Journal, Invoice, Payment, etc)

What is your default Tax Agency supplier name assigned in the Preference section of the data file?

In you Tax Item List, confirm that the tax agency name assigned to the tax item that you are using is the same as the one that is set in the Preferences.

Did you review the Help article provided in one of the responses above?

https://help.reckon.com/article/sjbigbbx0a-kba-3604-tax-code-and-amount-appears-as-a-separate-line-on-an-invoice-or-purchase-order

Acctd4

@bburdett This appears to be a random 'display' glitch that occurs from time to time (even in my own file!) but doesn't actually impact anything so I just ignore it 😬

bburdett

I can’t ignore it as the extra line is added into Tax Control total

bburdett

This is a new program on a new computer. I have not downloaded my old files into the new program

Acctd4

https://community.reckon.com/discussion/comment/20644915#Comment_20644915

Have you checked your tax reports ? It’s usually just a display issue 😬