I would like to terminate my monthly subscription

Mildred Sells

I dont wish to continue using the software and would like to terminate my subscription.  Cant figure out how to do this online.

Rav

Hi Mildred,

There's info on how to deactivate your Reckon One services here -


https://www.youtube.com/watch?v=zWpNOhFwmgM

Rav

Apologies, I just noticed this conversation is tagged as Reckon Accounts Hosted. If you wish to cancel a Hosted subscription, please give us a call at 1300 756 663 (AU) or 0508 444 999 (NZ) and we'll get that sorted for you.

Lubega Robert

Hi, i would like to terminate my monthly subscription but can not. The phone number assigned to call on is not being picked.
Is this a trick to force us into something we donot want to continue being part of? 
OR why aren't they picking our calls?

Vicki W

And they won't answer that number.  I don't know what that cost for me to sit on hold!!

Bahram Rezaei

I want to cancel a new subscriptions , After Staying on line for hour , Noone Pickup. This company is really cheating 

Promotional Gears

Hi Reckon
I have just want to see how your payroll work and after I enter my credit card, I just realize that the application is not suit me. I been look for where I can 
1- cancel my 30 trial and my future subscription - BUT NO WHERE that i can cancel 
2- I can not remove my credit card
3- I called the number 1300 756 663 BOTH of you department SALE & SUPPORT are NO ACCEPTING INCOME CALL 
Do you give your customer a choice? or just trapped your customer to use your app and pay for it. 
I would love to see the instruction on the customer portal , where the Billing there SHOULD BE A BUTTON TO UNSUBSCRIBED 
please response to this post asap. Thanks

Donghun Yang

Hi Reckon
Here we have all the same problem. 
I want to cancel a new subscription. But there's no contact email and the contact number I found from google was only automated answering machine, no pick up no leave a voice message function or no call back service. 

I have just want to see how your payroll work and after I enter my credit card, I just realize that the application is not suit me. I been look for where I can 
1- cancel my 30 trial and my future subscription - BUT NO WHERE that i can cancel 
2- I can not remove my credit card
3- I called the number 1300 756 663 BOTH of you department SALE & SUPPORT are NO ACCEPTING INCOME CALL 
Do you give your customer a choice? or just trapped your customer to use your app and pay for it. 
I would love to see the instruction on the customer portal , where the Billing there SHOULD BE A BUTTON TO UNSUBSCRIBED 
please response to this post asap. Thanks

Datarec_ReckonLtd

Sales and customer service

1800 732 566

Mon – Fri: 8.30am – 6pm

Reckon Accounts Hosted, Reckon Accounts, Reckon Personal, Payroll Premier & general enquiries.

1300 756 663

Mon – Fri: 9am – 6pm

Reckon One, Reckon One Payroll & Reckon Cloud POS