Hello, I have Recon Account Premier 2016
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Tina_9640364
Member Posts: 2 ✭
Hello, I have Recon Account Premier 2016, I made an error, sent the customer a credit. I now have received a payment from an customer with the credit taken off the total amount. I entered the payment applied the credits - all OK. Why does the negative amount still appear in my AP Ageing Summary, or how do i remove it?
0
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Welcome to the Reckon community Tina.
Please check that the credit issued to the customer has been applied to the Invoice.
regards,
John0 -
Thanks John,
I found the problem, I had created a Credit (enter bills), as well as a Refund/Adjustment.
Therefore had two credits showing - dah
I deleted one, now all working :-)
Thanks for trying to answer.
Tina
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Thanks tina,
Glad its all sorted.
regards,
John.0
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