How can change the send from email address for Reckon Accounts hosted forms

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Adam Gilbee
Adam Gilbee Member Posts: 31
edited June 2018 in Accounts Hosted

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
    edited May 2018
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    Hi Adam,
    Outbound emails from Reckon Accounts Hosted will show the email address accountshosted@reckon.com, this cannot be changed.

    Check out info on this topic in this KB article -

    Customers receiving emails from accountshosted@reckon.com and not from my email address.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Adam Gilbee
    Adam Gilbee Member Posts: 31
    edited May 2018
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    I understand that "accountshosted@reckon.com" this is the case when I send Invoices and statements.  It is not the case when I select forms to email such as payslips.

  • Adam Gilbee
    Adam Gilbee Member Posts: 31
    edited June 2018
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    This is a screen shot of what I am talking about.
    image
    When emailing payslips I want to change the default from email address.
    I cant find anywhere to do this.  Staff are replying back to the emailed payslip they receive and it is going to the wrong department.
  • megan_10040714
    megan_10040714 Member Posts: 93 ✭✭
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    Hi@Adam Gilbee

    did you find a solution to the above issue?

    When people reply from emails sent from Reckon, they are all going to one email address.

    Would like one email for when we send invoices and another return address for payslips.


    Thanks

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,596 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi Megan

    The reason for this is because Hosted is on Reckon's own servers rather than just "online" (aka in the cloud)

    As a workaround, I would recommend adding a note in the default email text like "This email address is unmonitored & cannot be used to receive mail. Please direct all queries regarding the above, to ..."

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Hi @megan

    The reply-to email address is the one designated in the Company Information section (Company ➡ Company Information).


    Unfortunately, there isn't way to have multiple reply-to email addresses, all outbound emails will come through to the one that is listed in the Email field in the above.

    I would however recommend that you submit this as a feature request on our Ideas Portal linked below. Our dev team look at popular ideas as voted by users to see what can be included in future releases where feasible.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • megan_10040714
    megan_10040714 Member Posts: 93 ✭✭
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    @Rav


    Thank you for your reply. Will lodge the suggestion.


    thanks