'QBW21.EXE - Bad Image Error

Mitchell Dovey
Mitchell Dovey Member Posts: 4 Novice Member Novice Member
edited October 2024 in Accounts Hosted
We're unable to open Reckon Hosted 2018 at the moment, it comes up with the Error: QBW21.EXE - Bad Image Error

We've uninstalled and re-installed but this has had no effect.

What is causing this and how do we fix it?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,212 Reckon Community Manager Community Manager
    edited June 2018
    Hi Mitchell,
    Just need to confirm a couple of things, are you using Hosted or a desktop version of Reckon Accounts?
    Just asking because you've mentioned Hosted 2018 however this edition hasn't been released yet and also, as its cloud based, there is no uninstall/reinstall process.

    Can you confirm? 
    Also, can you let us know which operating system you are using?

    Where does this error appear? ie. opening the program itself or opening your file?
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