Can't print invoice

Sheree WilliamsSheree Williams Member Posts: 2
edited July 2018 in Accounts Hosted
Hi all, 
It appears that sometime over the weekend our Accounts Hosted version has had an upgrade and consequently i can no longer print a hard copy of an invoice. I used to select the print option and it would save it as a .pdf file which i could then print off. It appears that i can no longer do this. 
When i select print it tells me it is printing, but to where who knows, also when i go into printer settings the printer name is " Reckon Printer (redirected 28) on TS013" which means nothing to me and it is grayed out and can not be changed.
We are running Windows 10 and i am using Chrome
Any help would be appreciated. 

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