Error after submitting STP file

[Deleted User]
[Deleted User] Posts: 0 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I have upoaded my first STP file but get this ERROR: unable to process submission could not locate the submission that you have requested to be replaced. 

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited July 2018
    Hi Jo,
    I believe that message refers to you selecting Full File Replacement as your upload option when there has been no previous submission. So essentially GovConnect STP can't replace a previous submission that isn't there, if that makes sense.

    If this is your first submission and you're not replacing a previous one, you need to select 'New'.

  • [Deleted User]
    [Deleted User] Posts: 0 Novice Member Novice Member
    edited July 2018
    Thanks Rav, but I do not see an option to select new by itself so I select new pay run/full file replacement, Once I click on confirm  I get a pop up window that requires me to select a payrun I am replacing. it will not let me submit without that
This discussion has been closed.

Categories