When i sign into Reckon portal it tells me I do not have permission to view any of the widgets. I am

jennifer byrne
jennifer byrne Member Posts: 35 Novice Member Novice Member
edited August 2018 in Accounts Hosted
When i sign into Reckon portal it tells me I do not have permission to view any of the widgets. I am trying to get software ID to set up STP

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager
    edited August 2018

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • jennifer byrne
    jennifer byrne Member Posts: 35 Novice Member Novice Member
    edited August 2018
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager
    edited August 2018
    Have you been able to access/view GovConnect before or is this your first time trying to set it up?

    Did you create a Reckon Portal account yourself OR are you logging in with your Reckon Accounts Hosted user name & password?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • jennifer byrne
    jennifer byrne Member Posts: 35 Novice Member Novice Member
    edited August 2018
    I set up a reckon portal account myself. I could not log in with reckon hosted user name and password
  • jennifer byrne
    jennifer byrne Member Posts: 35 Novice Member Novice Member
    edited August 2018
  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited December 2020

    i have this problem for a client. Her and I both have full permission, I open the file as a shared file in my account and have no problem, but when she opens it she gets the message

    You don’t have permission to view any of the widgets

    she tried a different browser as well

    if I try to login using her username and password I get the same message, but no problem when I login using my account

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi @Kris_Williams was this one sorted for you since your post?

    From what I understand this message is related to permissions and access however you've mentioned that you both have full permissions so we might need to get a technician to take a closer look into that.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I did discover that I can then click on the menu on left and carry on as usual, so I don’t know what the message means

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