**RESOLVED** Control Panel unavailable - Reckon Accounts Hosted (20 August 2018)

RavRav Administrator Posts: 10,918 Administrator
edited November 2019 in Accounts Hosted
Hi everyone,

We're currently investigating issues affecting the Control Panel function in Reckon Accounts Hosted.

You will receive an error message similar to the below screenshot when attempting to access the control panel.

Logging off active sessions, sharing files & folders and other control panel functions are currently unavailable.

There is no impact to the Reckon Accounts Hosted service itself, access is fully available. 

Our sincere apologies for any inconvenience caused, further updates will be made here as soon as possible.

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Comments

  • Barry DorrityBarry Dorrity Member Posts: 12
    edited August 2018
    yep, i have this problem and I want to order another license key
  • RavRav Administrator Posts: 10,918 Administrator
    edited August 2018
    Apologies for the hassle Barry, we're working on getting this sorted as we speak. Hopefully it won't be too much longer and I'll keep you posted.

  • Shari-leeCameronShari-leeCameron Member Posts: 6
    edited August 2018
    I cant get in
  • RavRav Administrator Posts: 10,918 Administrator
    edited August 2018
    Hi Shari-lee,
    Are you referring to the Control Panel or the Reckon Accounts Hosted service itself?
  • Shari-leeCameronShari-leeCameron Member Posts: 6
    edited August 2018
    It tells me im logged in. so I need control panel to log myself off to get back in.

  • Shari-leeCameronShari-leeCameron Member Posts: 6
    edited August 2018
    Just managed to get into control panel and log myself out. this always happens when I leave my computer for 5 mins and for get to log out.
    At least im back in :-)
  • RavRav Administrator Posts: 10,918 Administrator
    edited August 2018
    ** UPDATE 10:00AM **

    Hi everyone,

    This issue is now resolved.

    Access to the control panel functions of Reckon Accounts Hosted is restored & available.

    Thank you all for your patience and our apologies for any inconvenience caused during this time.
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