When I try to print a report I get an error message

Craig Brown
Craig Brown Member Posts: 1 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
When I try to print a report I get an error message "Unable to verify active printer at system level. Please verify the printer is turned on and try again" I can print from all my other applications but not Quicken

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited August 2018
    Hi Craig,

    Check out the info in this KB article which should help you get past this error message -

    Cannot create a PDF file using the Quicken PDF Printer
  • Robert Smeallie_9600650
    Robert Smeallie_9600650 Member Posts: 83 Novice Member Novice Member
    edited August 2018
    Hi Craig,

    What is your normal printer you use for other print jobs? When I created a report in Reckon Accounts then clicked Print it recognised my active printer with no problems. When you installed your software was your system printer the same as the one you are trying to print to?

    Robert Smeallie
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