Payroll stuck

Bob Hale_9286332
Bob Hale_9286332 Member Posts: 45
edited October 2018 in Reckon One
Running payroll and one of my employees was not correct - they were missing the total on one line item.
So I deleted the line item and it got stuck saying it was saving.
So I deleted the employee from the payrun and got the same message.
So I deleted the payrun and now have "Processing..." on the Pay Runs page and I can't do anything else. It has been there for an hour.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited October 2018
    Hi Bob,
    Can you please get in touch with our Reckon One support team so we can investigate this and escalate to our devs if required. 


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