Sue BothaSue Botha Member Posts: 11
edited July 2019 in Accounts Hosted
What does this mean "Gateway user name is missing" when using Reckon Hosted, and how do I resolve it


  • RavRav Administrator Posts: 9,871 Administrator
    edited October 2018
    Hi Sue,
    Can you let me know where you're encountering that message?

    Are you trying to login or are you performing tasks/actions within your file when you receive it?

    Are you able to post a screenshot of the message as well please
  • JO-ANNEJO-ANNE Member Posts: 196
    edited July 2019
    Is there an issue with Reckon Hosted again. I am building an accounts payable report and it has taken over 5 minutes and still going
  • Sue BothaSue Botha Member Posts: 11
    edited October 2018
    Trying to perform tasks but I can't because of this msg, also and "Failed authentication user token" In fact I haven't been able to work in Reckon this week at all.  It is exceptionally slow in responding to anything. I'm not at home right now so can't take a screenshot. 
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