why is it, whenever I do a data rebuild I lose the logo off my invoices

JO-ANNE_7332490
JO-ANNE_7332490 Member Posts: 102 Reckoner Reckoner
edited October 2024 in Accounts Hosted
Every time I do a data rebuild, I lose the logo off my invoices. Why does this happen

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,308 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2019
    Hi Jo-Anne

    Make sure a copy of your logo is in the "xxxxxxx - Uploaded Portable Images" Folder on the Q Drive. 
    (Normally, RAH saves a copy of your logo here when you first configure your template(s) to include it, but it sounds like - for whatever reason - that has maybe not occurred .....?)  
    Shaz Hughes.png

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,389 Reckon Community Manager Community Manager
    edited November 2018
    Sounds like a strange problem, where are your logo files stored? On the Q drive or a network drive?
  • Unknown
    Unknown
    edited July 2019
    This content has been removed.
This discussion has been closed.

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