why is it, whenever I do a data rebuild I lose the logo off my invoices

JO-ANNEJO-ANNE Member Posts: 196
edited September 2019 in Accounts Hosted
Every time I do a data rebuild, I lose the logo off my invoices. Why does this happen


  • Acctd4Acctd4 Accredited Partner Posts: 890 ✭✭✭
    edited September 2019
    Hi Jo-Anne

    Make sure a copy of your logo is in the "xxxxxxx - Uploaded Portable Images" Folder on the Q Drive. 
    (Normally, RAH saves a copy of your logo here when you first configure your template(s) to include it, but it sounds like - for whatever reason - that has maybe not occurred .....?)  

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]


  • RavRav Administrator Posts: 9,871 Administrator
    edited November 2018
    Sounds like a strange problem, where are your logo files stored? On the Q drive or a network drive?
  • JO-ANNEJO-ANNE Member Posts: 196
    edited July 2019
    my logos are on the Q drive
Sign In or Register to comment.