trying to recover lost data

Reyhan_9844466
Reyhan_9844466 Member Posts: 7 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
Hi, I,ve just lost all my data for 2018 and need help to recover them. Quick book 2011

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited August 2019
    Where did you see it last?
  • Reyhan_9844466
    Reyhan_9844466 Member Posts: 7 Novice Member Novice Member
    edited August 2019
    On the laptop ,  Sunday, then on Monday when  we tried to open quick book the menu appeared , new company, existing company, we selected existing  company  which took us to the browser to locate the backup.
    The backup was only until 29/11/2017. I'm concerned about the  data after that date.
  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited November 2018
    Where is your datafile located? Is it in the default directory?
  • Reyhan_9844466
    Reyhan_9844466 Member Posts: 7 Novice Member Novice Member
    edited November 2018
    I'm not sure exactly where the default directory is.
  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited November 2018
    C:\users\public\public documents\intuit\Quickbooks\Company Files It hasnt changed in ten years. This is where the files should be kept Kr
  • Reyhan_9844466
    Reyhan_9844466 Member Posts: 7 Novice Member Novice Member
    edited November 2018
    Ok I found the company files , they are dated 2010
  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited November 2018
    Okay so youre good to go. Excellent. Call me if you get stuck 0407744914
  • Reyhan_9844466
    Reyhan_9844466 Member Posts: 7 Novice Member Novice Member
    edited November 2018
    thank you Kevin for your help, I was able to restore  data until 27/09/17.
    The rest  to date is missing. Do you have any suggestions on how that can be retrieved?
  • Reyhan_9844466
    Reyhan_9844466 Member Posts: 7 Novice Member Novice Member
    edited November 2018
    I found all the files Thank you so much :)
  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited November 2018
    For goodness' sake make sure you put it in the default directory. Back it up. Then back it up again to en external drive. Then back it up again to skydrive (or google drive - I dont care) and make sure you do this every single time after you have finished work for the day. You need to know the precise location of your data file and the backups at all times. Its a disaster waiting to happen if you dont. Have a wonderful day.
  • Reyhan_9844466
    Reyhan_9844466 Member Posts: 7 Novice Member Novice Member
    edited November 2018
    Thank you so much, lesson learnt.
  • Astro
    Astro Member Posts: 18 Novice Member Novice Member
    edited November 2018
    Kevin Russell could you please tell me what the equivalent default directory (C:\users\public\public documents\intuit\Quickbooks\Company Files) would be for Home & Business?
  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited August 2019
    There is a knowledge base article for this kb3836. Have you searched for the qdf file?
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 409 Accredited Partner Accredited Partner
    edited September 2019
    Astro, I'm not sure that KB article is quite up to date.  I usually find the default location these days for a Home & Business data file to be C:\users\*yourusername\documents\Quicken.  If not there it would be in the public\public documents folder.

    Regards, Robyn Kelly

    Robyn Kelly

    Reckon Accredited Partner since 2000

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