2 of my company files are missing!

Lee_8688889
Lee_8688889 Member Posts: 85 Reckoner Reckoner
edited August 2020 in Accounts Hosted
I'm using Accounts Hosted. I have several company files within my account. The company names show up in the list to open. But when I click on either of them I get this message:



I have searched in the Live directory but the QBW files aren't there. Only a XX.QBW.ini file. I haven't had this occur before and am very concerned.

I've looked in the back-up folder but there is nothing there.

Please advise what I should do?

Should I be lodging a ticket via the phone?

Many thanks, Lee

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