Portal not working??

Tamara White_7036110
Tamara White_7036110 Member Posts: 6 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I have been trying to upload my STP file all day, but the portal just stays stubbornly blank and does not even bring up the log in screen whenever I go to it.  Even when I manually open portal.reckon.com in a different browser it is blank. Any idea why this would not be working, never had a problem before.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited November 2018
  • Tamara White_7036110
    Tamara White_7036110 Member Posts: 6 Novice Member Novice Member
    edited November 2018
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited November 2018
    Can you please try clearing the browser cache and cookies and retry.

    Also, try accessing portal.reckon.com using an incognito tab.

    Is there any change?
  • Tamara White_7036110
    Tamara White_7036110 Member Posts: 6 Novice Member Novice Member
    edited November 2018
    Done but still no luck it seems, Not working using incognito tab either
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited November 2018
    Thanks for getting back to me. I just want to confirm, is this issue occurring if you attempt to access portal.reckon.com directly from a browser as well?
    ie. if you open a separate tab and navigate to portal.reckon.com as opposed to the browser window that opens from within Hosted.

    Also, out of curiosity as there has been one other report of a similar issue raised on the Community, which internet provider are you using? 
  • Tamara White_7036110
    Tamara White_7036110 Member Posts: 6 Novice Member Novice Member
    edited November 2018
  • Accounts_9850516
    Accounts_9850516 Member Posts: 2 Novice Member Novice Member
    edited November 2018
  • [Deleted User]
    [Deleted User] Posts: 0 Novice Member Novice Member
    edited July 2020
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited November 2018
    Hi Shelley,
    So to clarify, the page is blank when the Reckon Portal attempts to load on the browser window that opens within Reckon Accounts Hosted itself but NOT a regular tab/browser window?
  • [Deleted User]
    [Deleted User] Posts: 0 Novice Member Novice Member
    edited November 2018
    thats correct Rav

  • Vicki Jonas
    Vicki Jonas Member Posts: 14 Reckoner Reckoner
    edited November 2018
    Hi I have had the same problem. I ended up getting it by going through the chrome portal via a separate page. You have to download your pay run to desktop before you can upload through the chrome.
  • Vicki Jonas
    Vicki Jonas Member Posts: 14 Reckoner Reckoner
    edited July 2020
    This reply was created from a merged topic originally titled Reckons Hosted - Single Touch Payroll. Hi Is the Portal down for Single Touch Payroll?? It wont let me go into the portal - just get a blank page....
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited July 2020
    Hi guys,
    Having a chat with our Reckon Accounts Hosted and Reckon Portal teams about this.

    So far, I've only been able to replicate this behaviour on the browser window that opens within Hosted itself when going through the STP export file process. 
    Going to the Reckon Portal using an internet browser directly seems to be ok.

    I'll come back to you on this.
  • Tamara White_7036110
    Tamara White_7036110 Member Posts: 6 Novice Member Novice Member
    edited November 2018
  • Fiona_9850610
    Fiona_9850610 Member Posts: 2 Novice Member Novice Member
    edited November 2018
    Hi Rav, I'm also having the same issue. I have managed to get a separate tab opened in Chrome but I don't have access to the file I need to upload. It won't give me the option to export/save it onto my computers desktop or in our network anywhere and that's all I can access in the separate tab. 
  • Vicki Jonas
    Vicki Jonas Member Posts: 14 Reckoner Reckoner
    edited November 2018
    Hi Fiona

    You need to download the file in reckons hosted - it then will be in your downloads on your computer & you can upload in Chrome from there. - That is how I had to do it.

  • Fiona_9850610
    Fiona_9850610 Member Posts: 2 Novice Member Novice Member
    edited November 2018
    Unfortunately ours doesn't work that way, but thank you :)
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited November 2018
This discussion has been closed.

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