Single touch payroll error software ID

megan_9161514
megan_9161514 Member Posts: 15 Reckoner Reckoner
edited October 2024 in Accounts Hosted
Hi, I'm using hosted and after checking through the submission status with the  single touch payroll - I had some errors pop up saying the software ID doesn't match, I've since corrected it and it has now been working but all the payroll submissions before that still has the error on it.  How  can I fix it?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,282 Reckon Community Manager Community Manager
    edited November 2018
    Hi Megan,
    Any pay events prior to registering your Software ID have not been processed and will remain as they are.

    As STP is reported on a YTD basis, if you've submitted a pay event since registering the Software ID and it shows as 'Success' then your YTD figures have been updated and as such, will be correct.
  • megan_9161514
    megan_9161514 Member Posts: 15 Reckoner Reckoner
    edited November 2018
    Ok thanks for that, I was thinking that I had to re-enter the pay events. All good.

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