Unable to return( enter to next line) with description in estimates and invoices

Rebecca_9723457
Member Posts: 7 Novice Member

Hi, I have been trying to input estimates and invoices but I have been unable to enter (as in return button) and enter a new sentenace or detail under the initial line.
Any ideas on what might be happening or how I can fix this?
Any ideas on what might be happening or how I can fix this?
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Exit your file by going into File > Exit and then go into the Hosted control panel and log off the active session. Logout and close your browser and then retry in a couple of minutes.
Is there any change in this behaviour?
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Hi Rav, no, that has not helped. Any other ideas?
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Hmmm I just logged in to test using my account and it worked normally.
Is it affecting all invoices/estimates you try to create or a select one/few?
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Rebecca - Try pressing the Shift key and then pressing Enter - this should take you to a new line?
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Thanks heaps Linda - This works!
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It is all the ones I have tried.
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Is this in Reckon One? It doesn't work for me...0
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Hi Rebecca
Just to add to Linda’s advice ….
This is actually a set-able Preference if you want your “Enter” key to default to this.
You can access this setting under the “Edit” dropdown menu > Preferences etc as per the screenshot below
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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