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Unable to return( enter to next line) with description in estimates and invoices

Rebecca_9723457

Hi, I have been trying to input estimates and invoices but I have been unable to enter (as in return button) and enter a new sentenace or detail under the initial line.
Any ideas on what might be happening or how I can fix this?

Comments

Rav

Exit your file by going into File > Exit and then go into the Hosted control panel and log off the active session. Logout and close your browser and then retry in a couple of minutes.

Is there any change in this behaviour?

Rebecca_9723457

Hi Rav, no, that has not helped. Any other ideas?

Rav

Hmmm I just logged in to test using my account and it worked normally.
Is it affecting all invoices/estimates you try to create or a select one/few?

Linda ABC

Rebecca - Try pressing the Shift key and then pressing Enter - this should take you to a new line?

Rebecca_9723457

Thanks heaps Linda - This works!

Rebecca_9723457

It is all the ones I have tried.

Vicki N Nathan Laffy

Is this in Reckon One? It doesn't work for me...

Acctd4

Hi Rebecca

Just to add to Linda’s advice ….

This is actually a set-able Preference if you want your “Enter” key to default to this.

You can access this setting under the “Edit” dropdown menu > Preferences etc as per the screenshot below

Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

shazinoz2@bigpond.com

www.accounted4bs.com

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