Trouble logging into Accounts Hosted

JulieJulie Member Posts: 2
edited February 10 in Accounts Hosted
I am unable to login to Accounts Hosted.  Whenever i type the address hosted.reckon.com into the search bar it comes up with the below message:image

I successfully logged on yesterday morning but now this is all i get.

I have tried using Firefox, Google Chrome & Internet Explorer all with no luck.  My internet is working fine, I'm only having trouble accessing this website.

Thanks

Comments

  • RavRav Administrator Posts: 11,111 Administrator
    edited November 2018
    Hi Julie,
    I've tested this on a few browsers but wasn't able to replicate the result you're receiving. Can you please this link - https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx 

    It should take you to the Hosted login page but let me know either way.
  • JulieJulie Member Posts: 2
    edited November 2018
    Thank you very much, that worked :)

  • RosemaryRosemary Member Posts: 11
    edited September 2019
    Hi ,
    Was logged in and using my file then did a backup and went to lunch, the system logged me out and when I have tried to log back in the message is that login failed as the user is already logged in-but I'm not. Have tried exiting hosted and logging in again but can't get to the company file as always get the already logged in message. How do I fix this? Thanks Rosemary
  • Acctd4Acctd4 Accredited Partner Posts: 992 ✭✭✭
    edited July 2019

    Hi Rosemary

     

    Sometimes the login gets “stuck” in session in the background & you need to disconnect it.

    You can do this by logging in on the initial RAH Hosted screen, then on the Welcome …. screen, instead of clicking Launch Accounts …., click on the Control Panel.

    From here, click on Log Off Remote Sessions in the LHS list under System Maintenance & log off/disconnect your User session access.

    You should then be able to launch RAH & open your Company File again.

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

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