Reckon Accounts Hosted - I can not log in - error message -6000 -80

Sally_9936745
Sally_9936745 Member Posts: 2 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Reckon Accounts Hosted - I can not log in - it comes up with error message -6000 -80 have you finished the Maintenance that was scheduled for yesterday. I have never had this problem before. I am on Hosted 2018 R2

Comments

  • Gideon
    Gideon Member Posts: 1 Novice Member Novice Member
    edited February 2019
    Same Sally getting the exact same message. Never had before, wondering if it is after last nights maintenance. Grrrrr
  • Mark Simpson
    Mark Simpson Member Posts: 1 Novice Member Novice Member
    edited February 2019
    Same problem here at 8:24am Monday
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,648 Reckon Community Manager Community Manager
    edited February 2019
  • Melissa Fines_9819235
    Melissa Fines_9819235 Member Posts: 15 Novice Member Novice Member
    edited February 2019
  • Melissa Fines_9819235
    Melissa Fines_9819235 Member Posts: 15 Novice Member Novice Member
    edited February 2019
    come up with *Gateway: Failed authenticating user token.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,648 Reckon Community Manager Community Manager
    edited February 2019
    Hi Melissa,
    Which browser are you using when you run into this?

    Can you do me a favour and please try logging in using an alternative browser and let me know if you experience the same thing? 
  • Sally_9936745
    Sally_9936745 Member Posts: 2 Novice Member Novice Member
    edited February 2019

    Hi Rav,

    I rang the technical support 1300 799 150 they were great.
    You need to slightly change your Account File Name.  They take you through it step by step.  It took 5 minutes to fix the issue.  I did notice when I was up and running again that I needed to upload my Logo back into my invoice Template.

    Hope this helps everyone. 
  • Melissa Fines_9819235
    Melissa Fines_9819235 Member Posts: 15 Novice Member Novice Member
    edited February 2019
    I was using Chrome & then Explorer but it comes up with The website cannot display the page
  • Melissa Fines
    Melissa Fines Member Posts: 27 Reckoner Reckoner
    edited February 2019
    Hi Rav
    Still cant get in, just calling tech support now.

  • Melissa Fines
    Melissa Fines Member Posts: 27 Reckoner Reckoner
    edited February 2019
    Hi Rav, Still cant get into accounts hosted, been on hold with Tech support for 18 mins. 
  • Melissa Fines
    Melissa Fines Member Posts: 27 Reckoner Reckoner
    edited February 2019
    All sorted, Tech support sorted it out as per Sally's post.

This discussion has been closed.

Categories