i have 2 files one of which opens when Reckon is started the other I have to find the account I bel

Ray Jennings
Ray Jennings Member Posts: 11 Reckoner Reckoner
edited October 2024 in Accounts Hosted
i have 2 files one of which opens when Reckon is started the other I have to find the account I believe the file cannot be found as the link has been broken somewhere along the line how do I rectify this problem. However when you do the search with the file on computer it comes up straight away

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  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Mariske de Wit
    Mariske de Wit Member Posts: 3 Novice Member Novice Member
    edited February 2019
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited February 2019
  • Mariske de Wit
    Mariske de Wit Member Posts: 3 Novice Member Novice Member
    edited February 2019
    I use hosted. Its been resolved, I'm able to get into file again! Not sure what was causing the problem before...maybe its got something to do with update over the weekend?
  • Ray Jennings
    Ray Jennings Member Posts: 11 Reckoner Reckoner
    edited February 2019
    Hi Rav, Reckon Accounts Personal Plus 2018 upgrade no error messages I have 2 separate files JSF 2019.QDF and Trust2019.QDF JSF opens correctly the Trust does not I close my computer using JSF and then open the TRust from the file drop down box option. If I close the Trust file then when I restart I am asked how do I want to open the file I choose I am a Reckon user and the file is displayed and it can be opened from there, appreciate any suggestions Ray

  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Ray Jennings
    Ray Jennings Member Posts: 11 Reckoner Reckoner
    edited February 2019
    Hi Dave I can locate the file and open it but when I go to change the name of the file from trust2019 to Trust19 I get a message COULD NOT FIND THE FILE yet I can open it from this location I am using the actual file name in the drop down box is Documents\quicken\Trust2019\trust2019 it added the extra trust when I saved the file I type in this file and it cannot be found but opens from inside Quicken
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Ray Jennings
    Ray Jennings Member Posts: 11 Reckoner Reckoner
    edited February 2019
    I have tried to change the name of the problem file but cannot do so even changed the location to a to a shorter file name the other file works perfect I validated the file and tried to change the name I could not do it as it cannot find the file confused to say the least
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
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