RESOLVED Reckon Accounts Hosted - Launch issue (11 February 2019)

Hi everyone,

We're looking into reports of launch issues affecting Reckon Accounts Hosted at the moment.

Early reports suggest that when attempting to launch the Hosted service the screen will load for 1-2 minutes before timing out to the screen below (browser dependent).

Our sincere apologies for the inconvenience this is causing at the moment. Further information and updates to follow.

Comments

Rav

** UPDATE 4:40PM **
Our teams have been investigating the cause of this issue and have now identified the fault.
We're now moving into the process of forming remedial work to resolve.

More info to follow shortly.

Rav

Hi Kathleen,
I don't have a firm timeframe from the team just yet but we're in the process of addressing the cause of the issue as we speak.

I'm really sorry for the hassle this is causing at the moment and I'll let you know as soon as I receive further info.

Ashley Teare

Hi there, do we know how long this is going to take, i'm not impressed.

Jenni_9781955

Well I do hope it will be fixed this afternoon, we have payroll tomorrow.

Rav

Hi everyone, Work is continuing at this stage to rectify this error and restore services as soon as possible. Our teams are working on this at the highest priority but I know it's incredibly frustrating at the moment and I sincerely apologize for the interruption in services. I'll keep you updated.

Rav

Hi again folks, I've just received word that Reckon Accounts Hosted services have been restored and are now available. You may encounter a bit of slowness as everyone tries to login for next few minutes. If you can please give it a go when you can and let me know if you continue to experience any issues. Thanks everyone

Rav

Hi Kathleen, Hosted services are back up and running. Hopefully you can get your payroll processed and again, apologies for the hassle this afternoon.

Michael Fagan

My Reckon Hosted 2018 is not working. Has anyone got any idea when it will be back up.
Michael

Rav

Hi Michael,
Are you getting the same error as what's outlined in my opening post?
I just tested logging in and went through normally. Can you describe what's happening when you try accessing Hosted services.

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