reckon accounts personal plus 2019 QIF Import issues

Michael McNulty
Michael McNulty Member Posts: 5 ✭
edited March 2019 in Personal Plus and Home & Business

I have been using Reckon for 15 years and have never had an issue importing bank transactions.  since installing Reckon Accounts Personal Plus 2019 i get an error message whenever i try and import QIF files from  Westpac.  I have tried different date formats (as per knowedge base) to no avail.  Any help out there?

Comments

  • Luke
    Luke Moderator, Reckon Staff Posts: 222 Moderator Moderator
    edited March 2019
    Hi Michael,

    We believe Westpac have recently changed their QIF format. Are you exporting the QIF from Westpac AU or NZ?

    Could you please open the QIF file in Notepad and scroll to the bottom and see if there is a whole blank part with no data in it? If so, delete all this blank part and save it.

    Then try importing again.

    Please let me know how you go.

    Luke
  • Michael McNulty
    Michael McNulty Member Posts: 5 ✭
    edited February 2019

    thanks Luke - it is Westpac AU i am using.  I have tried what you suggested with no luck. 
  • Michael McNulty
    Michael McNulty Member Posts: 5 ✭
    edited February 2019

    I also unistalled and reinstalled and the same problem exists
  • Luke
    Luke Moderator, Reckon Staff Posts: 222 Moderator Moderator
    edited February 2019
    Hi Michael,

    Would you be able to confirm if at the end of your transactions, there is a blank area in the QIF file when viewing in Notepad?
  • Michael McNulty
    Michael McNulty Member Posts: 5 ✭
    edited February 2019

    no there wasnt - just 1 line which i deleted
  • Michael McNulty
    Michael McNulty Member Posts: 5 ✭
    edited March 2019

    do you have any other ideas?  I have been left stranded with a product that is no longer going to work after upgrading?  any idead welcome

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