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I'm trying to resize the object box in my invoices in reckon hosted but can't any ideas?

Laura CalligaroLaura Calligaro Member Posts: 1
edited February 2019 in Accounts Hosted
Reckon Hosted Invoice Customization

Comments

  • Liz BrimsLiz Brims Member Posts: 5
    edited February 2019
    Hi there, firstly are you using a touch screen?  If so you need to turn that function off to enable resizing.  

    window.
    ID:
    5677
    Category: Reckon Accounts Hosted (previously QuickBooks
    Hosted) Status: Resolved Views: 684
    Question:
    I’m unable to resize my window screen or column width on my reports and/or any
    invoice or other transaction templates. How can I fix it?
    Applies to:
    Reckon Accounts Hosted in touch screen enabled devices only. (01/07/2018)
    Solution:
    Disable the Touch screen of your device (PC, notebook, Ultrabook, Surface or tablet)
    You may have suddenly noticed this issue, after our latest updates on Hosted
    environment dated 01/07/2018, where you were not able to resize the column width any
    window such as Invoices, bills, estimates or reports etc.
    Detailed steps.
    1. Go to the start menu and Control panel and Device manager.
    2. Navigate to Human Interface Devices.
    3. Right Click on HID-compliant touch screen and select Disable. See below:
    4. Restart your PC
    5. Log into Reckon Accounts Hosted and try again
    2/11/2019 Issue Print View
    http://kb.reckon.com.au/issue_view_print.asp?ID=5677 2/2
    Note: This will disable the touch screen functionality of your device in entirety for other
    programs too. Therefore, you might want to enable it back after using Hosted.
    Submitted: 2/07/2018
    Modified: 23/08/2018 3:41:47
    PM
    Related Issues:
    No related
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