RECKON ACCOUNTS 2018 Problem installing Payment Services Requirements

Graham Towell
Graham Towell Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
Have been told by Reckon that I must upgrade from Accounts 2017 to Accounts 2018.  Downloaded and tried the install but received Error:3 There was a problem installing "Payment Services Requirements".  
Tried removing old versions of Reckon but still the same problem.
Antivirus and Firewall are both disabled and I am running as administrator.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited March 2019
    Hi Graham, welcome to the Reckon Community.
    I know you've mentioned you've uninstalled already but could I get you to try a clean uninstall/reinstall, specifically so that all remnants of the previous version are removed before install.

    Check out this Knowledgebase article below for info on how to do this -
    Performing a clean un-install and re-install of Reckon Accounts Business
  • Graham Towell
    Graham Towell Member Posts: 2 Novice Member Novice Member
    edited March 2019
    Thanks, I went through the entire process and the end result is exactly the same error.
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