Our customers not recieving invoice emails, but getting statements, Help please

Sue White
Sue White Member Posts: 3 Novice Member Novice Member
edited October 2024 in Accounts Hosted
some of our customers are not recieving our emails at all, they are not in spam. They are however recieving our statements. help please

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,374 Reckon Community Manager Community Manager
    edited March 2019
    Hi Sue,
    If you CC or BCC yourself into the invoice emails to these customers, do you receive it? 
  • Sue White
    Sue White Member Posts: 3 Novice Member Novice Member
    edited March 2019

    YES
  • Jacqui Allen
    Jacqui Allen Member Posts: 223 Reckoner Reckoner
    edited March 2019
    Surely, it should send the email to the customer directly??
  • Sue White
    Sue White Member Posts: 3 Novice Member Novice Member
    edited March 2019
    Some customers get them, but we have as increasing number of clients not getting them. This problem only started happening asbout 6 months ago.
This discussion has been closed.

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